Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• at which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered as a single shipment
• at which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered several goods as part of a single order and these are delivered separately.

ÉLAN GbR
Allensteiner Weg 5
65191 Wiesbaden, Germany
Email address: info@elan-brandy.com

by means of a clear statement (e.g., a letter sent by mail or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form (point 9 below), but this is not mandatory.

To comply with the withdrawal period, it is sufficient to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

1. Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.

2. Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene (e.g., bottles with a seal band above the cap) if their seal has been removed after delivery.

3. Sample withdrawal form

If you wish to withdraw from the contract, please fill out this form and return it to us. However, the use of this sample withdrawal form is not mandatory. You can also inform us of your decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email).

To:
ÉLAN GbR
Allensteiner Weg 5
65191 Wiesbaden, Germany
Email: info@elan-brandy.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Name of consumer(s)

Signature of the consumer(s) (only for paper notifications)

Date

(*) Delete as appropriate.